Magna Blueflame Ltd (FRN 925969) is an Introducer Appointed Representative of Tradehelp Ltd, who are authorised and regulated by the Financial Conduct Authority (FRN 697812). Magna Blueflame Ltd introduce customers to TradeHelp Ltd and do not receive a fee for the introduction. TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check, which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of the full outstanding balance must be made.
Boiler Care Plan Terms & Conditions
1. Introduction
These Terms & Conditions apply to all boiler care plans provided by Magna Blueflame Ltd (“we”, “us”, “our”). By purchasing a care plan, you agree to the terms outlined below.
2. Care Plan Coverage
We offer three levels of care plan: Bronze, Silver, and Gold.
Each plan includes different levels of cover as described on our website. Full details of what is included in each plan are outlined on the relevant service page.
Services may include (depending on plan level):
- Annual boiler service and health check
- Remote support
- Priority call-out access (charges may apply)
- Coverage for boiler controls, central heating, and plumbing (where applicable)
3. Payments
- All prices are inclusive of VAT.
- Payments are made on a monthly basis unless otherwise agreed.
- Payments must be kept up to date for cover to remain valid.
- Failure to make payment may result in suspension or cancellation of your plan.
4. Cooling-Off Period
If you purchase your care plan online or over the phone, you have the right to cancel within 14 days of purchase for a full refund, provided no services have been carried out.
If a service has been provided within this period, we reserve the right to deduct the cost of that service from any refund.
5. Cancellation
- You may cancel your care plan at any time by contacting us.
- Cancellation requests must be made via phone or email.
- No refunds will be issued for partially used billing periods unless otherwise agreed.
- We reserve the right to cancel your plan if payments are missed or if terms are breached.
6. Service Availability
- Priority call-outs are subject to availability and are not guaranteed.
- Additional charges may apply for call-outs, parts, or labour depending on your plan level.
- We aim to respond to service requests promptly but do not guarantee specific response times.
7. Exclusions
Our care plans do not cover:
- Pre-existing faults or issues present before the plan start date
- Damage caused by misuse, neglect, or third-party work
- Non-standard or specialised parts
- Cosmetic damage
- Any work outside the scope of your selected plan
We reserve the right to determine whether an issue is covered under your plan.
8. Customer Responsibilities
Customers must:
- Provide safe and reasonable access to the boiler and system
- Ensure all payments are up to date
- Notify us promptly of any issues
- Not allow unauthorised third parties to carry out work that may affect the system
9. Complaints
If you are unhappy with any aspect of our service, please contact us:
Telephone: 01202 382281
Email: magnablueflame@live.co.uk
We aim to resolve all complaints as quickly as possible.
10. Liability
We are not liable for:
- Any indirect or consequential loss
- Delays caused by circumstances outside our control
- Loss resulting from failure to maintain payments or follow these terms
Nothing in these terms limits your statutory rights.
11. Finance Disclaimer
Magna Blueflame Ltd (FRN 925969) is an Introducer Appointed Representative of Tradehelp Ltd, who are authorised and regulated by the Financial Conduct Authority (FRN 697812). Magna Blueflame Ltd introduce customers to TradeHelp Ltd and do not receive a fee for the introduction. TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by the Financial Conduct Authority.
Finance options are offered subject to status and credit check, which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of the full outstanding balance must be made.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.
13. Contact Information
Magna Blueflame Ltd
8 Hooke Close
Poole, Dorset
BH17 8BB
Telephone: 01202 382281
Email: magnablueflame@live.co.uk